Monthly Vendor Review Template
A monthly review should turn vendor data into decisions, not merely display numbers.
Review the service story
Start with what changed since the last review: volume, staffing, issues, business priorities, tool changes, backlog, and major incidents. Numbers make more sense when the context is clear.
Ask the provider to explain both wins and concerns.
Performance
Review KPIs such as turnaround, response, resolution, backlog, quality, error rate, rework, customer feedback, and recurring incidents. Look for trends, not isolated numbers.
A single miss may be understandable. A repeated pattern needs action.
Money and scope
Compare invoice lines to expected pricing. Note change requests, out-of-scope charges, volume changes, and future cost drivers.
Many outsourcing disputes start when scope changes informally but invoices become formal.
Actions
End with owners, dates, decisions, and follow-up items. Capture what will be fixed, tested, documented, escalated, or reviewed next month.
If the meeting does not produce action, shorten it or change it.
Reader note
This page is built for planning and education. It does not replace legal, tax, HR, procurement, privacy, cybersecurity, or industry-specific professional advice.